Unit for rent...but tenant won't allow access because of covid19

[Account Closed]

I have a unit opening on May 1 and we have just listed it for rent. The tenant would not allow us in to take pictures or videos and sent me a message that said she does not want anyone in her unit before she moves out because of fear of contracting the virus. I completely understand her position, but obviously I'd like to rent the unit (and it's pretty difficult to rent without the person seeing it via video or an in-person walk-thru). These are obviously uncharted waters, and I want to be respectful to my tenants (and keep them safe) while also getting my unit rented. 

Anyone run into this problem yet? Any tips or suggestions? Comments like, "screw your tenant, you can enter with 24 hours notice," are not what I'm looking for. Looking to find some middle ground with tenants. Thanks!

[JD Martin]

In general, we have never had any success with a tenant still in the unit as compared to when the unit was vacant. Most tenants who are moving have the place looking like a slob haven anyway, and you get to use the turnover as an opportunity to make repairs and deal with any maintenance issues. We have shown, and rented, units with tenants still in but I don't see it as ideal.

Considering the pandemic issue, I would give your tenant some leeway here. I don't think their fear of bringing strangers into their home is unfounded. Wait until she vacates; these are strange times.