How do I get a LA to return my call?

[Cindy McHugh]

My Mom has been trying to buy a home in Orlando FL for some time without success. She had a buyer's agent, but kept missing out to "in-house" offers. I've purchased several homes elsewhere and always had better luck when dealing with the LA, so when she excitedly called me about a house that had just gone on the market in her preferred neighborhood and in her price range, I suggested she contact the LA this time.

The house went on the market July 14 and she had already left the LA a voicemail by 9am. She also followed up with an email, stating that she was pre-approved by Wells Fargo for the asking price and she wanted to make a full-price offer. She said she would meet the LA at the house at his convenience or would even sign the contract sight unseen as long as it contained a standard inspection clause. When she hadn't heard anything by that afternoon, she called again.

I also sent him an email on Saturday, explaining that I was contacting him on my mother's behalf and I was willing to make a full cash offer + $500 in closing cost assistance to the seller. I told him I would gladly provide POF and an Earnest Deposit.

When neither of us heard back by Monday, Mom called him again (twice). I also called him and emailed again on Tuesday and texted and emailed him Wednesday morning. Still, no reply.

My mother called another agent to show her the house tomorrow, but our past recent experience using an outside agent has been horrendous. Most recently, we were confirmed to have had a backup contract on a home and were notified when the contract in first position fell through. The Realtor said our offer was the same as the original, so we would be moved to the first position. Our agent called and emailed the LA for a week with no response and he finally told her that another buyer came along 'at the last minute" with a higher offer, so they took his over ours without ever communicating with us. I later found out that it was an in-house offer that beat ours by several hundred dollars. We had a similar experience several months ago.

So, we'd like to use the LA, but what do you do when you've called 5 times and emailed 4 times over 5 days with no response whatsoever? Does anyone govern Realtors who cares?

Thanks for your time.