Reverse Mortgage options

[Fred Lopez]

Good morning BP! As some of you may know, I am fairly new to real estate investing and recently had a lead come in from a lady that was wanting to sell her moms house who recently passed away that is currently in a reverse mortgage. 

She told me it is with a company named Novad and that they would not give her a balance of what it would take to keep the home. The daughter is motivated to sell and doesn't know where to go from here as neither do I. What are the first steps to take in a situation like this? What are some of the things I should look out for and be aware of?