HomeSnap Pro - Any feedback on this?

Question

Howdy Folks,

I am in growth mode with my business. I have started doing some facebook ads to get leads and I am looking other strategies with proven results.

I came across homesnap pro and it looks like just a centralized place for agents to let someone else do the legwork of creating ads for you. Once you log in and get exploring you see a slider that lets you set spending limits for advertising on Google, Facebook, Instagram and Waze.

I am not sure I see a true value add with this, but their sample ads that they would create do look pretty good. However, the amount of money you are spending on this is more than if you just did it yourself. I am dubious of google related real estate ads - I have done it in the past with very weak results. Instagram is an unknown for me. I have had an account forever and there was a time when I was posting pretty regularly (like when instagram first came out), but I never got anything out of it that fed my business. Finally, Waze - I have mixed feelings on the likely hood of this getting me business. Frankly, I use Waze and I cannot even recall ANY advertisements I have ever seen and if I were driving and an ad came up for a real estate agent, I cannot imagine that gets much attention.

So I thought I would ping you guys. Has anyone used homesnap and gotten a good result? Even just 2 transactions a year might make it worth it, but I cannot help but think that there are better ways to spend my marketing dollars.

Any suggestions appreciated.

Thanks,

Robert

Amy Buckley · Answer

I hired Homesnap Pro to do some ads, and I now believe they are crooks. They sent weekly updates, including supposed "inquiries" (names and phone numbers). I was never able to reach one person, and when I researched the phone numbers, and found that many names and phone numbers did not exist . I discontinued the ads, and asked a representative to cancel my account and remove my credit card from their data base. The portal did not allow me to do it myself. Homesnap Pro kept my account active, and--many months later--charged me for an ad campaign without my knowledge. They claimed that I had approved the campaign. I went round and round with them before reporting fraud to my credit card company. Thankfully I had screenshots of emails I sent cancelling the account (dated earlier than the charges). I reported this fraudulent company to the Federal Trade Commission. They are a SCAM.

Amy Buckley · Answer

I used Homesnap for several ad campaigns with no results.A charge later appeared ($168) for an ad campaign that I never approved. I called Homesnap and learned that the "fine print" of a previous campaign included running "automatic campaigns" for every home I listed and sold in the future. I informed the Homesnap Rep that I did not agree to those terms, and instructed him cancel the order and refund the $168. He did, and assured me that my account was "set" to require my approval for future ad campaigns. I asked the rep to remove my credit card information from their database, and he did not. Eight months later, I received a bill for $168 charge. Homesnap had switched my account back to automatic ad campaigns (without my approval). They had kept my credit card on file against my instructions. Their representative (Imir) insisted that another representative (Matt) said I hadn't changed the status of my account. So I disputed the charge with my credit card company and reported Homesnap to the Federal Trade Commission. I have emails proving their dishonest practices. This company is FRAUDULENT. I hope someone shuts them down. AB, Realtor

Chad Carrodus · Answer

I bought it. It sucks. And I was even on the Homesnap podcast, so I really tried to like it.

Gerrard McCann · Answer

My experience with Homesnap is - google first.  Terrible reviews almost everywhere on the internet and needless to say my experience was identical to the reviews posted.  I did not google first and regret not having done so

Dale Beshansky · Answer

I found it difficult to edit any ads. Not sure any of the those promos helped me that much any away. They tried to get me to sign up for their concierge program. The cost is about whaI I pay for ads on FB and those include personalized Homeasap search pages and also real leads every month. A few of which pay off periodically.

Homesnap was chosen by our MLS as a phone app. Before we had a more generic one which worked fine. After a couple months agents were demanding to get the old one back! So after that fiasco we were left with the basic homesnsp but got our previous one back which has improved as well. Plus it's free. (MLS Touch)

Side Qoestion,: does anyone else use RealSatified for reviews? I do and it's a very good program. I can share all my reviews on FB, Instagram. etc. But not Google. I read recently I can export those reviews to Google using RSS. Not quite sure how to do it yet. I really don't like asking the same clients for more reviews.

Christopher Brian · Answer

I’m dealing with this right now. They authorized an ad set based on a transaction that I closed. I had no idea that it was live until I received a receipt from them saying I had just placed the order. I had been out of town and not even logged into the site for the prior 3 days. I knew it all sounded too good to be true and should have trusted my instincts to not use them. There are no shortcuts in this business. Lesson…reiterated I guess.

Holly Evanswhite · Answer

Whoa!! Exactly the feedback I needed!!

Anttwon Harris · Answer

I'm considering HomeSnap. I would appreciate any feedback if you have tried it. I'm reluctant because I couldn't even find a phone number for customer service. I also want the ability to cancel any paid subscription immediately. I don't want to email and wait 48 hours. But with that said the predesigned ads really do look great. I was close to ordering it. I might still give it a try.

Aimee S. · Answer

Thank you for sharing this Amy!  Here in PA, we have been forced to not work during the pandemic by our Governor.  He deems us non-essential.  We may not show homes or go out for ANY real estate related business since March 16, 2020. Times are tough and I just got an ad to purchase Home Snap for only $99 for the year when it is normally $599.  I really need to be careful about what I spend right now and your feedback helped.  Thanks again.

Shannon Wood · Answer

Hi Robert,

Any updates to share?  Did you try homesnap pro?  I've been thinking about it as well, but for the sole purpose of sharing with potential clients so they may have easy access to available homes and to me if they are out and driving on their own.  Please bring us up to date on your results.  TIA.

HomeSnap Pro - Any feedback on this?

Most Popular Reply