Thoughts on Voepel Property Management KC

[Ahmed Youssef]

First of all thank you all for the effort you put in making BP a source of knowledge to all the real estate novice like me. I finally decided to take the first step and get my feet wet by purchasing the first rental property, my plan is to get a cash flow SFH in KC from a turnkey provider since my job is eating all my time.
After listening to the podcasts and reading on the forums I decided that Bridge turnkey is the one I feel comfortable going with, but the problem is with their preferred lenders and property management company, I've done my homework and looked online for reviews, sadly they're not so great. I'm not as concerned with the lenders as much as I'm concerned about the property management.
Voepel Property Management is the management company that Bridge turnkey works with, I wanna hear what do you think about that company since it's reviews on yelp are terrible.

Also, do you think I can buy a turnkey and assign it to a different property management after closing? 

[Steve Rozenberg]

I am not as familiar with either company or how they work. I think that is a great question that you can and should ask them directly. If there are too many red flags with the PM company and they force you to use them I would pass on the deal and look for a better partner to work with. The PM company is the make or break of your long term success and a vital part of your team. Going in with the possibility of them not being a good partner and you moving forward is a shame on you type situation. There are many great areas and many great turnkey providers... this is the MOST important part of successful investing. Creating a team that is going to help push you to success not create polarity because their business model is not aligned with your goals. I always suggest you ask the tough questions upfront so that you know for a fact they are aligned with you. Below are some that I would recommend you ask

It is very important that you make sure you take the time to interview and have candid conversations with a PM company. Let them know your strategy, your goals and what your business plan is to ensure that your business plan aligns with theirs and you can both work towards the same goal. If they are not aligned then simply keep looking till you find one that is.I would look up NARPM and start with them..Below are some questions I would think would be a good starting point for you to see who really treats their company like a business or a hobby.
Questions to Ask prospective management companies

• What are your average days on market for vacant homes?
• What is your average rent amount for all properties managed?
• What is your average work order cost for the owner?
• What is your average make ready cost for the owner?
• Are all my invoices uploaded to my owner portal?
• How do you advertise your vacant units?
• Do I receive video of my pre and post make ready?
• Do you have a setup fee?
• Do you upcharge on maintenance?
• When do you make owner payments? How often?
• Are you a Certified Property Manager?
• Are you a member of NARPM?
• What is your Guarantee?
• Do you provide move in and move out reports
• How many pictures do you take of the property prior to tenant moves in and after the tenant moves out
• Do you get weekly reports when the property is vacant what prospective tenants are saying about your home
• Do you provide monthly newsletters to your tenants
• Do you hold investor education classes to help me become a better investor
• Do you have single point portfolio based management services?
• How many properties do the owners actually own themselves?
• What do you do to ensure that the tenant is responsible for security deposit disputes since that is the largest reason for owner lawsuits
• How familiar are you with the newly changed laws that can affect you the owner if they are not used correctly?