Gas Station and Laundromat Owners

[Megh Patel]

Hello everyone! I am currently a college senior with a strong passion for business and real estate. I have explored a variety of online and physical side hustles, but now it's time to transition to brick-and-mortar as I build towards my dream of creating my own private equity firm.

I am officially closing soon on the acquisition of an absentee gas station and laundromat business. As I step into this new venture, I would love to hear all insights and network with other owners in the same industry. Specifically, I'm interested in understanding more about the operational aspects and strategies that have led to your success:

1. Operational Efficiency: 

What are the most effective operational practices you've implemented that have streamlined operations and reduced overhead costs?

2. Competitive Strategy and Operations: 

How do you maintain operational competitiveness against larger chains like Wawa, especially in terms of pricing, service speed, and customer experience?

3. Marketing and Customer Retention: 

What targeted marketing strategies have you used to attract and retain customers, and how do you measure their success?

4. Technological Enhancements: 

What technology upgrades have you made to improve the efficiency and customer service of your business, and what impact have these had on your sales and customer satisfaction?

5. Employee Management: 

Given the absentee nature of the business, how do you ensure quality staff performance and customer service in your absence?

I appreciate any advice or insights you can provide, and I look forward to connecting with you!