While it's a good idea from the broadest perspective to watch out for the customer's interests, you kind of have to keep in mind that the folks who can't move in aren't your customers -- you're not going to create any difficulties for yourself by telling them the property got taken by someone else.

You can customize each to fit your needs better. http://www.biggerpockets.com/files/category/spreadsheets

RE has long standing customs and expectations for both parties, if you get away from these customary expectations, performance or duties and limit ones ability to function you may have a problem.

I splurged on custom cabs painted white with crown molding.

A bit of a steep learning curve, especially for the not-so-computer-savvy customers.

That occupancy rate easily funds taking care of our customers.

I did rough and finish framing for brand new custom homes.

They can refuse the wire if not in strict compliance with the approval letter.2) maybe not depending on local custom, you Don't want it to change.3) yes, the bank can refuse another extension.4) You probably will get an extension.

Sometimes my customers want to sell their place.

That being from a law office will or should get attention, to the lender it's much the same as a payoff, give a cc of the letter to the regional bank regulatory authority, it's eye wash, but the question then becomes, "why didn't the bank take the payoff and allow the customer to avoid a foreclosure, damaging their credit further.....for what?"