Traditionally, banks rely on the analysis of customer financial information from payment flows and accounting records.

you normally have to take this to small claims if its worth your time.

I think it depends on how you have been claiming this on your taxes.

Is it worth pursuing my landlord policy for the claims adjuster to go after their insurance or filing a lawsuit? 

Has anyone had a property under contract and through the process you realized your mortgage lender is below average in terms of customer service and responsiveness?

Claiming she has no department to contact in terms of reo or asset management.

They want to build their client base and get new customers. 

They need your business and they won't wake up one day and say, "You know, today we're closing all our Lines of Credit customers because the risk is just too great."

According to the Highway Loss Data Institute (HLDI), the research arm of the insurance-funded Insurance Institute for Highway Safety (IIHS), the Tesla Model S has a non-crash fire claim frequency of 1.7 and 2.0, respectively, for single-motor and dual-motor versions in terms of claims per 10,000 insured vehicle years.

Otherwise you will need their E&O information so you can file a claim and have this fixed.