You also have a customer with fewer options who has been psychologically roughed up by the financial sector...they will be easier to please.

We, including me, and I'm going to start watching that a little closer, tend to speak empathically, as if one strategy or custom is absolutely the way to do something.Unless we are speaking of federal regulatory or legal issues, the rest is subject to local custom.

I had developed a good relationship with my customer, the older gentleman.

IT takes some work to customize for real estate investors.

If you're doing high-end rehab and need artisan contractors to design you a custom home, it could cost 4x as much as if you're doing an entry-level SFH with stock materials and lower-end labor costs.Personally, I focus on entry-level SFH selling in the $100-140K range.

Tim, maybe your story should be labeled "How to Lose Credibility & Alienate Investors" :mrgreen:

Maybe you should charge them a customer appreciation fee.Just ask them to put it in writing what this fee covers and why isn't it covered in the regular brokerage fee (commission).I would love for you to post that for us and don't be embarrassed to name the company, after all they came up with it so they shouldn't be ashamed of it. .

The other thing about the commerical problem that is interesting is that it isn't necessarily the customer's ability to make a monthly payment that will cause the default.

I only use them for labels.

We are custom builders/commercial developers in the area.