Any sort of service that targets people who make rash decisions out of emotional desperation is often looked at as predatory.

No room in business for personal emotions or compassion.

As investors we tend to put emotions when handling Tenants.

Zero emotion, zero compassion, business first. 

On the more level headed, practical side I don't want to let my emotions take over and impulsively jump into a potentially bad situation.

You can easily just get blind to the facts based on your emotional involvement or heck, the fact/threat that your pay check may be at risk.

No place for emotions, charity  or subsidising of tenants rent.

Just list on the internet before you get emotionally attached to problem renters desperately texting you at your personal number.

I would say a lack of emotional intelligence is the culprit in this scenario.

There is a good chance she is stringing you along.One of the phrases that has always grounded me from the emotions of the situation is, "don't make decisions based on what a tenants says, but rather what a tenant does."