I have template emails, letters, and forms for anything my staff does so our responses are fast and standardized.

We chose the one on one because were overwhelmed with everything that kept getting thrown at us ( business credit, Tax professionals, call flows, marketing ect) and I knew all I needed was for someone to hold my hand for the first deal. ( that's what the sell factor was during one of the weekend events, was that the one on one would stay until I signed our first deal).

New to all of this and am still a little overwhelmed, haha.

You said you live in Austin, no better way to learn than directly so, there is a syndication group Viking Capital LLC, that is buying/raising for a 252 unit property in NewBraunfels, about 45 min south of Austin, watch their webinar at their website below and they have an 82 pg slide show as well, then take a 3 hour trip to go see it, walk the property, go into office ask about the units available/leasing how the market is from the office staff, look around for quality of property/deferred maintenace needed then drive the area for other competitor properties.

I'm a little overwhelmed and wondering if I should keep the PM or self- manage.

If you are a regular buyer, the staff knows who you are and you can stay in the crowd.

As I'm in the early stages of my investment journey, I am overwhelmed with where to begin.

It's a thrilling and rewarding world, but it can also be overwhelming for newcomers.

Feel free to inquire about their staff qualifications if it's a larger organization.2.

What I can recommend is that if you are feeling overwhelmed by your total load of responsibility than it may be time for you to start outsourcing.