I'm currently trying to build my list of interview questions that I would/could use when it comes to screening and finding the right Real Estate Agent.

You didn't tell us where you are located so it is hard to tell if you should try and find another place or not.If the folks are just willing to rent, then finding them a nice rental seems to be in order.

I’m a newer property manager and trying to wrap my head around how to bill back expenses properly each month.

Try to find any documentation possible.

I'll add that you must manage yourself for at least a year (all four seasons, etc.) to have a real understanding of what you want done and how much you would value what is offered by STR PM.

This lender is probably in the residential niche and is trying to get your business for a loan.

The rest, to me, can be a full-time job.I’m not trying to define you, Angelo, just wondering your direction and why.

I'm a part-time CFO (Chief Financial Officer) for real estate developers across the country, most of whom are trying to give back to their communities through their real estate development skills.I'm also a former Director of Lending for a CDFI that lent money to local developers rebuilding LMI and under invested communities. 

Any advice that can be shared to try and get over this hurdle to be able to expand our portfolio? 

Can try to reposition to Class B, but neighborhood may impede these efforts.Vacancy Est: Historically 10%, but 15-20% should be used to also cover tenant nonpayment, eviction costs & damages.Tenant Pool: majority will have FICO scores of 560-620 (approaching 22% probability of default), many blemishes, but should have no evictions in last 2 years.