So any advice on what steps you all think would be best for this would be greatly appreciated! 

The numbers here aren't the best if the plan is to use the BRRRR method but there is still enough equity in the property to sell it at a profit.

I think it’s just tenants’ passive-aggressive way of trying to get their money’s worth.

I normally reply to posts but making a post :)Best bang for your buck I typically see when working with clients is exterior paint/siding and landscaping.

no one really wants to hear this though... they want the shortcut.there are also ways to recycle capital, like the BRRRR method, which works but is tough right now with interest rates so high and deals tough to find (and 10 other things, but those are big ones). 

I've been reading a lot of threads on here pertaining to which property management software works best, but so far my understanding is that both of the above offer unique aspects that the other doesn't provide;  Would it make sense to use both?

Like what's the best way to approach this? 

Do you go for the cheapest or the best quality?

Having earned my degrees along the way and holding several professional certifications and licenses, I’m always looking for new ways to grow and challenge myself. 

Best of luck, If you have done the math and it is a good deal it will work out fine.