I'd greatly appreciate any recommendations or suggestions on how i could go about this process differently. 

Turning a corner could have a different investment trajectory.

Do I need to provide them with a scope of work or will they look through and give me a general cost for different aspects of the house? 

What they do differently is find off-market deals through various lead sources they created over time, and they're supposed to send them your way according to your criteria.As you continue to work with them, you'll build a relationship with them, and they'll send you these leads before everyone else.

@Frank Nguyen I noticed you are in Springfield, which may have different rules than the Chicagoland suburbs where these forums are.

There is a neverending source of potential TC clients at whatever brokerage you plan to join, but you have to remember that each brokerage has a different back-end system that they work with.

Thank them for their help over the years, and then let the owner know you'll be finding a different plumber(they may rethink depending on how much business you give them?).

Thank youI've tried 5 different platforms, and Turbotenant is by far the best.  

I get the same problem using 3 different pc's.I use the samepassword manager app for thelast 15 yrs, so I know I am not entering in the wrong username or password.Sometimes it allows me to log in and sometimes it says incorrect username orpassword.

What are some of the differences between all three of these types of properties?