You have the business send you a completed and SIGNED form W-9 that is retrieved from the IRS website.

So don't buy into the opinion battles just retrieve the knowledge and experience from others to form your decisions.

If these items have value, you should place them in storage and notify the tenant (in writing) that they have 60 days to retrieve the items.

More than once on a "hot" listing when the agent told me they hadn't installed a lockbox at the property yet I have actually driven to them (once at their office, once at a bar....) to retrieve the key and hang the box for them.

Or if the plumber with the gas-fitters license hooks up a gas stove, then the tenant drops a jar of seasoning back there and pulls the stove out to retrieve it and causes a leak.

As far as the security deposit I assume your mom has with them- it is probably a lost cause, and not worth the effort of retrieval.

Books offer Word version of documents I hoped to retrieve. 

Call tenants caseworker to retrieve correct date and rent increase request policy.

Once your drawings were done, the easiest and quickest way to retrieve bids is posting plans online.

Golden retrievers and labs are gentile animals.