The KPMG Global PropTech Survey 2019 confirms that 80% of firms still do not have “most or all” of their decision making led by data.The same report also hints at a “skills gap” — only 5% of real estate firms have transformation efforts led by someone with knowledge of data analytics.What would you say would be the challenges ahead of us in 2022?

@Bradley Perry I think you are on the right track but may be a little ahead of the game for the refinance, as others have already said the fees for the refinance and the 75% LTV are the big things to consider as it seems you would potentially only get part of that 35k back which means you would likely look to refinance in the future again to get the rest.

Are you saying multi family small apartment deals 5-15 units will not be in demand for the years ahead?

By all means, keep asking questions and continue to visit the forums. 

Have you had a chance to visit the property yourself?  

While we aren't doing anything wrong I have called them and visited with them multiple times to try and be nice and I even gave them my cell phone number (not the best idea in hindsight).

They have even paid months ahead.

They have a flat fee for service charges (~75 per visit) and an annual subscription fee of around 600.

They have a flat fee for service charges (~75 per visit) and an annual subscription fee of around 600.

The tenants have no rights regarding how many people enter the home and the agent has no responsibility to give them a head count.You should let it go and tell your tenants to relax.