I waited for her patiently to repair the damages and but she is not responding to my text messages and phone calls any longer.

LOLHey Bob,Thanks for your postYou had me at "hello" and I just had to respond again hahaI picked up "Argy Bargy" from Australia (Where I am from) lolIts a pretty cool saying hahaNo fear on my behalf.

If they don't want the listing, they can say no.If its about time and effort, I would argue taking more photos would be less time consuming and take less effort than responding to calls and showings that result in a customer immediately being turned off from the property.

A general rule of thumb in sales/marketing, regardless of the industry, is that people don't respond until the 6/7th time you approach them.

@Darren Nichols Remember this hit the @ before the name of the person you respond to as this will show up in the forum post.

MartinYes, we will respond to your email and include the PRO coupon code.

I have a new tenant move in, I have taken care all the misc. small repair items, and not sure how to respond to a "all windows need to be cleaned" on their request. 

There is a company in California that has a Great program that helps the homeowner and will also pay you commission fees that is NOT A SCAM like so many others.You can email them and they will respond with any information needed promptly and their process works in any state.Grand View Financial LLC

Luckily, I haven't been in the situation yet, hopefully never, but here are a few things I'd do to make sure you have backup:1) Written statements from all exterminator companies, along with the bill, and showing how long it took you to respond, and get them in there2)  Written statements and pictures, from all 4 other tenants, showing the quality of apartment3)  Print off all correspondence,  specifically noting when the tenant showed the issue was resolved4)  Proof of payments-- showing she continually paid rent5) If you haven't already, or if she hasn't move, I'd write her a letter,  stating if she doesn't like the place, since she hasn't signed a lease, it's M2M, that she is free to leave next month at no charge.    

The insurance company has not denied the claim and is not responding to my messages so the claim has just been left open.