Brokers have an agent, or fiduciary responsibility to their clients, and a fairness responsibility to their customers.

TOTAL MODERN RENOVATION INCLUDING INTERIOR/ EXTERIOR PAINT, MARBLE QUARTZ COUNTERS, CUSTOM BACKSPLASH/FIRE PLACE SURROUND, CUSTOM CLOSET, LED LIGHTING FIXTURES, FANS, PLUMBING FIXTURES, CUSTOM SHOWERS/ TUBS, CORDLESS WINDOW COVERINGS AND HARDWARE THROUGHOUT.

My friend built a custom home and shop for a Doctor that moved to Alaska.

Does this also involve providing customers with products like water filtration, smart systems, sustainable energy, etc.?

Too many service providers forget who their customers are.Of course, if you have no idea who this lender is, @Luke Saglimbeni, perhaps because you found one another online, then this could simply be just a scam.

I'm am not affiliated in any way, just a happy customer.

You'll also want to read reviews on transaction speed and other customer service issues since you'd be subject to the custodian's processing timelines without checkbook control.

It is super easy to use, you customize the numbers as you need (cost, DP, interest, amortization, taxes, insurance, HOA, etc), and it is spot on. 

Deals can often come down to competitive bidding, and if your agent isn't there working for you, you need another one.That agent sounds lazy and not motivated to ensure you have good customer satisfaction.

Find an agent who strives to write policies that are customized to the specific property and that will not allow the insurance premium to hinder the performance of the property in any way.