No one even went to the hospital - we just dressed down.

I would recommend dressing up in either a suit or nice looking new sports clothes. 

I noticed a color difference in the listing pics and the google earth pics.

You can always paint in light colors to make it feel bigger.I think the answer is you need to compare to your neighbors.

If a tenant repaints walls with neutral, nice colors and does a good job, without damage to the house, more power to them because it saves me a paint job.

Also, keep notes for items we order for each villa and notes like paint colors used...almost like a villa diary.I would love something that could generate reports as well and is customizable for each villa I have.   

The same rental application, the same criteria for selection, the same rents, the same amenities included.At the federal level there are 7 protected classes:Race, Color, Religion, Sex, Handicap status, National Origin, Familial StatusMassachusetts has 15 protected classes.

Now finally, I really don't like the judgemental stuff in your post with concern to the way your tenant dresses, the car she drives and the haircut her kids have.

Seemed very thorough and  had a very easy to understand color system in the report to let you know how bad the situation was.

If you are handy you could divide the closet with a solid wood 12” shoe shelf and have a high and low bar on either side...low bar removable for dresses.