All ego and defense = he's probably trying to take advantage.

It is important because (1) it provides discipline in managing your property and (2) it helps against a defense of laches by the tenant--a difficult defense to prove, but something to be aware of. 

In their defense there's typically a lot of money on the line and the performance of a large investment making them nervous in need of reassurances.

As David Greene always says - cash flow is a great "defense" but it doesn't score you points or win the game.

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I ended up with Stewart Title guy on a Conference Call with the Manager and the Lady to get a promise that the letter of Forgiveness was in the mail so I could make my Closing date.

Because they will get defensive if they feel you are pressuring them.

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I've had tenants with use belligerence as a "best defense is an offense" tactic attempting to keep me from confronting them about lease violations.