Not sure how much money they put in but looks like flooring, cabinets and painting.. they had this listed at 650K in September.

With the right VA at your side, you can easily reach out to potential customers and maximize your opportunities for success.

Knowing this is my weak spot (customer service to unreasonable guests) I hired department managers from the hotel world who were already trained to deal with this type of thing. 

There are missing globes on all lights, missing knobs on cabinets, cabinets don’t close and are sagging.

If the cancellation falls outside YOUR cancellation policy then I’d just refer them to Airbnb and say “you will have to discuss with Airbnb customer service whether this falls within their extenuating circumstances policy.”

=======Renter seems "inexperianced" in life.Nothing out of the ordinary for someone inexperienced in life.And not everyone is comfortable with electricity--even throwing breakers--but a $400 bill for a breaker flip might make them want to try to get comfortable (PM's handyman's time + PM's time charge for handling it).Coach the renter on how to be a good renter and Collect the rent.Stove knob broken, door lock not working on bathroom, leaking fixtures, ants (or other crawlies) inside the unit, wonky thermostat, warm fridge, ice maker broken, garbage disposal not turning, etc.. expect calls for these things--and provide good customer service for the renters money.Good Luck!

The home owner isn't a partner, they're a customer who agrees to hire a contractor.

Any real estate attorney in your state should already have a contract to provide you or customize something for you for a few hundred bucks or so. 

In business, brand is everything and providing value to your customers is essential.

Cabinets, floors, plumbing, electrical etc.