I wouldnt fix until she has the heat turned back on , you need to protect your investment .

Department of Housing and Urban Development (HUD), and will dangle tax incentives and grants in front of the selected communities in order to create a dependence partnership between local government, businesses and agencies and the Federal government “to create jobs, leverage private investment, increase economic activity, expand educational opportunities, and improve public safety.”The UPI contributed to this report.

Not your same situation, but we have found out that you need to be even more careful on investment property closings than you are on personal residences as there seem to be more protections in place now for owner occupants but not for investment property.

I'm pretty sure it's for protection out of hours or something like that.

But I think that, Clearly, the best position a Private Lender can be in is a low LTV, 1st lien, they are very well protected, and this type of deal does not require you to borrow more than 15-30% of the ARV in most cases.

there is a glycol solution the HVAC can put in the boiler system , it will greatly reduce the freezing point of the water , protecting the pipes and radiators below freezing .MOST reasonable people realize that water freezes when its cold , the frozen pipes were caused by the tenants not having fuel to run the furnace , Damage caused by tenant neglect or abuse should be paid by them

Welcome to BP @Chris Jones Be sure to read the Bigger Pockets Ultimate Beginner's Guide to Real Estate Investing to start off as Josh and Brandon put a lot of time into that great publication.

I was sitting here brainstorming ways to apply some of the outsourcing principles to my involvement as a new investor and thought I'd go public, since many minds are always better than one.So far I have a small list going, but would love to hear if you all have any other ways you have put either outsourcing, or any other 4HWW (muse creation, 80/20 rule, etc.) into your real estate businesses.Here's what I've come up with so far:Virtual Assistant (VA) tasks:screening MLS for potential dealsyellow letter campaignsGoogle Adwords tracking and implementationmanaging tenant screening process (background checks, tenant checks, etc.)tracking down absentee property ownersgenerating a list of every commercial building owner in your towncollection and aggregation of data in due diligence process for a commercial purchaseresearching cash buyers in targeted markets identifying common expense items in a new market (trash, electric, water, property tax rates, etc.)What else might make sense?

How can I protect myself?

Use a loan servicer, that will provide you with some protections from wrongful conduct and issues.