Well Amit your exactly right...I had the option of the 31st of the month or the 11th. 31st was better for the owner however for my PM, they suggested mid-month as it will give us time to give notice to all the tenants about the new rent address/procedure. 

Better policies and procedures?

I know I was late with this by I started legal procedures in dec. we technically do not have a lease because I never sent him a signed copy but we are going under the assumption that we have one.

This is standard operating procedure for banks.

If you're investing in apartments then yes cap rate valuation is standard procedure. 

I hired them based on all the things I was told that I was looking for and then found out they were just a manager with no clout in a company and failed to understand their own companies procedures.

Not knocking your procedure, just asking about it since I haven't heard of it yet.The deposit that I'm looking for is first/last/security via cashier's check upon signing the lease.

I will take some time to learn process and procedures, build and cultivate clients and get the flow going.  

All correspondence should be via certified mail.If you do not take immediate action you stand a chance of your insurance company spot checking your house (which is because Ming very common here in Houston) and then they will cancel your policy.Stick to your policies and procedures 

Account Closed I can make a claim against for unpaid rent as long as I follow the proper procedure for making a claim against the security deposit.