First off, thank your family friend for the transparency and honesty.

Hostaway looks nice but unlike Ownerrez they keep all documentation for setup and on what they actually support behind the paywall until you sign up, and they offer no trial.I used to wonder how they got people to sign up with no transparency and no trial. 

In fact, if you provide a copy to your family/friends who are interested, you would be showing them that you want full transparency and protections on your transactions and treat their money as if it were you own. 

You've got to be transparent that you're helping them get a cash offer on their property by bringing them (the seller) together with the buyer for a fee.2.

Specifically, I would like to understand if I have grounds to claim reimbursement for the assessment fees from the previous owner, given the lack of transparency and accountability throughout the transaction process.I would greatly appreciate any insight or guidance you can provide on the appropriate course of action moving forward to address these issues and ensure a fair resolution.Thank you for your attention to this matter.

Look for a transparent and honest team that will give you all the pros and cons of the market.

So you've notified the listing broker you will be sending that document to the owners/sellers, they've now got no grounds to complain, you were totally transparent.

Great communications and transparency.

So it gives you both transparency and an argument if ever questioned).

Due to less competiton and less transparency, are commission rates higher, lower or the same in commercial?