What would be interesting is to see your original spreadsheet you put together to show how much money you would make on this and how much you anticipated for repairs. 

I may be getting this property back sooner than anticipated.

If you buy class C or D properties you are going to have way more issues than you can ever anticipate on paper.

If you're using standardized or rule-of-thumb metrics (for example, many out of state investors do this for expediency), you may find that tax and insurance expenses are much higher than anticipated. 

Give some thought to the number of units you have, and where you are in your REI process (sounds like having 5 properties is what you anticipate having by end of year two).

We looked into your interactions with our team.

I can tell you that their involvement is on the financing side only, as they work with local installer partners on the back end with the installer managing the customer relationship so Mosaic wouldn’t typically interact with the customer directly which might explain the gap in the line of communication.

If you anticipate a big change in interest rates, what factors do you believe will drive this change?

I used Zillow to list my rental and accepted someone's application however after my few interactions with them on the phone some major red flags have come up and I wanted to know am I under any legal obligation to rent my property to this person. 

Make sure you document well your interactions with the tenant.