By doing so, it makes the reader understand that they are talking with a real person, humanizes the conversation. 

You cannot follow everything by books, all are human and things happen.

While as humans we want to give her benefit of the doubt, it sounds like there is a lot of tangible events that constantly went wrong. 

Through ypur pm Humanly get her to leave and reason with her this can’t continue on .

I thought by showing them that we clearly were not trying to gouge them that they would be decent humans and just own it. 

I think his methodology is as much human nature as it is financial.

It's nice to have a local bank that you can walk into and have human contact and that may help you but it can only take you so far as banks are tied to regulations/underwriting guidelines. 

I would advise to talk to your agent as a human to human and find a solution that would satisfy both of you.

Heck no I wouldn't put granite.. of goddess blue eyed wonderful smelling human you.. the renters would just destroy it.. refinish floors?

I'm trying to cram as much information in my brain as is humanly possible while running our plumbing business in North County.