I assume he means Standard Operating Procedures...

My question is, is it standard procedure for a seller to provide past history, rent rolls, or financials before an offer is put in, or does this happen after an accepted offer?

Flying isn't hard, it's the landing that can be hard, especially when you don't understand why you go through landing procedures. 

and are continuously tweaking and adding to our systems and developing standard operating procedures. 

We have contracts, policies and procedures in place that demonstrate this.I appreciate your mentioning this though, as it gives me an idea of something to add to my final report ...

Everything else is just simple paperwork and procedure.

On October 27, 2017, the eCHECKit Trustee filed in the Bankruptcy Court anEmergency Motion Relating to Debtor's Frozen Account Held By Check Commerce and For Procedures to Prevent the Continued Post-Petition Depletion of the Funds in this Account [Doc.No. 19] ("Returned ACH Transactions Motion").3.

Hard to say without transparency (which they lack) what exactly is causing the cash flow problem, but the standard operating procedure is to lock up everyone and orderly unwind so as to avoid being forced to fire sale all assets.Good luck and keep us posted...

Would you allow me to see your operations procedure manual or file?  

It’s always good to have a rental selection criteria up front posted that outlines your procedures and processes.