If it's not, communicate quite clearly with them That their issue is a non issue. 

Also, on your comment "on all channels", not sure you need that either.  

Screen team members for referrals, communication style, and technology comfort.Good luck!

We add the tenant to our management software to streamline communication throughout the lease duration.

My passion for real estate has been a lifelong journey, and I’m thrilled to channel that enthusiasm into helping others find their perfect home.When I’m not busy with real estate, you can find me skydive diving, hitting the gym, capturing moments through photography, or enjoying long walks and runs with my dog, Chip.

Bob went to the extreme extent of actually using an alias of Bob Stevens instead of using his real name, Bob Prisco.We do not need to re-litigate the facts of his behavior and all of the other inconsistencies in his communications.

It seems if you are far away from this property then it might be a good idea to consider hiring the services of an experienced property manager who really could provide ongoing communication during the whole stay.  

Lower prices usually mean less attention to details, slower communication and most importantly additional fees.

Seeing as how I'm not sure if you are communicating this properly, but one could be crossing ethical / legal boundaries --- maybe.Personally, the rental activity for that sort of property and tenant would not be worth the time.Thanks for letting us know. 

They stop rent and communication.