They can almost always get help with a charity in the worst case scenario.  

I decided to go with using a PM for a couple reasons:I know myself, and when it comes to the sad stories of tenants that cannot pay rent, I will always have a hard time discerning and treating my business as a business, rather than a charity.  

When you are trying to get a meeting, to show that you are respectful of their time say that you only be there for x minutes and if you go even a minute over you will donate $xxx to a charity of their choice. 

"my gut and heart"...sorry, first decide if you plan to run a charity, or a business, then act accordingly, and plan accordingly. 

You can decide if youre a charity or if you're a business person with an investment to protect.

Maybe help her contact some elder/senior care organizations.She needs to understand that you are losing money by having her stay there.....and you need to figure out if you want to run a business...or a charity...?

We are not a charity, we are in business.

For the first time, our tenants learned that I'm not a charity.

I'm not cruel about it but I'm also not buying property as a charity.

If you don't need the extra money you make give it to a charity that makes you feel good.