The cancel function is not working and I was forced to pay over 400 for service I did not want.There is no customer service number to call.

This is not only my experience, but when you call VRBO or Airbnb customer service, they will tell you the same thing.  

And on the commercial build out do you believe this to be an attractive feature to the renters and their customers.

Tons of upper and lower new oak cabinets and counter space with custom granite counter tops.

You have to find a customer who wants this type of property. 

My customer went to them 1 month ago with property criteria and was told they could do the loan no problem; only to be told days before closing the property does not qualify.

Not sure how many PMCs you've had bad experiences with, but we'll take exception to:"Then do a thorough research on tenant applicants (note: leaving this to a PM may be hazardous to your financial health)".BP seems to have more threads about screening mistakes by DIY landlords as opposed to PMCs.Now, if you'd have mentioned Maintenance, you'd get no argument from me:) Even the PMC industry acknowledges maintenance as one of the biggest challenges.Rereading my post, I kinda see how I sounded negative toward PMs.  

The same argument could be made to you. 

High end customers will require Concierge services. 

I'm finding it hard to believe that Xero doesn't have the ability to do this will all their custom reports stuff.In Xero I can't figure out how to get a view in a report how much the principal has paid down over the selected time period.