They refer or outsource it to a local management company.

And proceeds to tell me that it is not a surprise, since some of the TCB functions had been outsourced in the past and that the third party company had to be dismissed because they failed to have satisfactions recorded for numerous liens that had been paid off (this was not the only one).

I will outsource that hopefully by the end of this year.

You could essentially outsource any part of it that you wouldn't want to do (i.e., cleaning, bookings, etc.) and automate the rest with lockboxes, etc. 

Roderick Carabott The best property managers should have a team on staff that handle the normal recurring issues (clogged drains, painting, basic electrical repairs, etc) instead of outsourcing.

Plan to outsource what you can't handle.

I believe they outsource customer support completely to the Phillipines and are instructed to refer all issues to your bank regardless of fault

Purchase properties on your own and outsource ongoing management to a 3rd party property management company (in this scenario, you would need to find the deals)

@Mark Pitt The biggest problem people run into is, trying to do everything instead of outsourcing the weaknesses and doubling down on the strengths. 

If they outsource management to someone else that’s not true turnkey and you probably want to look elsewhere.