I saw the one in the File Place, but most people advice not to start with condolences at all, and cant really find a post that has a good example or the ones people say have a good response rate..

At times testimonials and the BBB logo help.Be Careful with expressing condolences, identifying problems and lengthy titles. 

The first was basically an introduction, condolences, identification, and what I offer (while not pushing hard), and for the second I'm thinking still a sort of 'as you get going with all of this' theme, or 'does everyone have the same goal?'

Yu Lam- The first letter expresses my condolences and briefly tells what I do and how I can help.

My condolences to the family and friends of the victim.

I have heard that saying things like "I am sorry for your loss" or "Please accept my condolences" are not effective.

My condolences about your father.  

Does your company send condolence cards and get-well cards when serious life events occur for tenants - some landlords do and some landlords don't - we do.

My condolences on uncle Freddy."

Send your condolences and do nothing allowing the tenant to decide for them selves what they now want to do.