You do this by clicking on the top part that I highlighted in yellow, it will show the arrow pointing up or down.  

Equity Trust does a really good job and has very helpful customer service to walk you through the process.

If so, that often means the building needed to be custom built because it is not standard. 

I'm not sure why this information was provided or in the criteria, because I spoke with 2 different customer support reps and said I should have the correct information while creating my lists.So I decided to buckle down and create my own lists.  

My piece of advise would be to check with the water supplier and see if there are any rate hikes planned for their large customers.

I use http://www.resimpli.com/They seem to be priced significantly lower and have great customer service.  

You have to become very good at marketing and client (not customer) service. 

You can't imagine how many customers get upset over this. 

Check out the Tenant Screening at the top highlighted in Blue on this forum,,Rental Criteria is what you go on,, you set that and screen per that. 

You were given a credit, so you have their money.I would not try to collect anything for late return of keys, assuming you had access to the property and they were really out.I highly recommend you find a landlord/tenant attorney and have (pay for) a conversation about landlord tenant laws and customs in your area.