Closing the top floor vents in winter allows heat to rise, so the top floor isn't so hot while the lower floors are cold, or open the top vents in summer to allow the cold air to flow downstairs.And don't correct them when they use the "real feel", or "feels like" temperatures they have been reporting, just to make people feel as if temperatures are hotter than they have ever been.

Just making sure I am reading it correctly?

That's generally correct 

I send my handyman to take a look at the damages and its obviously chip all around the drain hole, the plumber from the company send me a photo of the tools they use to try to remove the drain and my handyman confirmed those are not the correct tools to do the job.

If the property manager is getting paid, the repairs are made correctly and in a timely manner and there is fat to be trimmed.

I'm not even sure if I asked the question correctly.

That should be an easy fix - just give them the correct account number, right? 

Unfortunately he's correct...any funds you keep are profit first, then basis.

You are correct, if you get into a house hack with a low down payment (3.5-5%) it is unlikely that you'll be able to refi the following year and pull out cash for another property.

You may be a little gun shy of value adds after losing money on one, but they can provide a good return when done correctly.