I'm going to go with the other posters who bring up the red flags about them and assume they may not be legit.

Anna, you can also check out Youtube, Podcasts  and there numerous other Social Media platforms that also discuss this topic.

Are there better platforms?

BiggerPockets now has a featured property management search option on the platform.

I think the actual settings will vary if you are managing directly on platform or using third party softwares, etc.As mentioned above I think risking going vacant over a major holiday will outweight the extra housekeeping cost.Also, I am not sure how much volume you are doing but do not pay cleaners extra for holidays. 

Is anybody tried to work with biggerpockets registered lenders  Is this lender's platform more reputable? 

Just wanting some feedback from others, in regard to these two platforms. 

Taking the bookings directly can net you more money, take power away from the platforms to issue refunds, and protect you from other platform issues.Once you are set up with the site I recommend making a new forum post about ideas how to increase your conversions. 

I've tried all of those, with the exception of Deal Machine, and unless I'm evaluating them unfairly, none meet 100% what I would want in a platform. 

You should definitely call the platform before she does, because whoever calls first is the one who they side with.