In order to avoid the low participation rate, I've a.) suggested that by completing the survey, the tenants could win up to $100 - the amount is a function of the thoroughness and comprehensiveness of their answers and b.) issue the survey with 3-6 months left on the year-long lease so that I can take the feedback into consideration and assess repairs and improvements that may help retain my top quality tenants and reduce vacancy. 

Agents undergo thorough training to ensure they understand the unique needs of USAA members. 

If you can get in and thoroughly investigate and inspect the house you can plan better. 

I have thoroughly confused myself...

Their analysts then drill down and do a deeper and more thorough analysis of each note to determine which ones will yield a risk-adjusted profit above their particular profit threshold.Say they determine that they will keep 800 notes.

- Get it under contract and get a thorough inspection, then renigotiate?

I get fast, thorough replies and effective actions to address tenant issues, etc. 

@Charlie MacPherson - Thanks for the thorough investigation and detailed note.

I saw them quite thoroughly and loudly, as my biased memory fondly recalls in these bleak later years...On a related matter, this one time, I had the cops toss a doctor out of one of my properties.

The key is proper tenant screening including thorough checks of the information on their application.