I would voice your frustration with the lack of communication with who ever you decide to go with...set up a reasonable set of expectations up front.

I just received a voice-mail from tenant that she is out of town, her husband is destroying property, police won't evict him since they are married.

You are just some other voice over the phone.

Speak with people on the phone or in person so you can hear their tone of voice and ask them questions directly.

I just received a voice-mail from tenant that she is out of town, her husband is destroying property, police won't evict him since they are married.

Whenever I call for something, I recognize the name and voice of the person on the other line which is vastly different than large banks like Chase where you're just another number in the line.

Rates will be going up 3/4 % of a point in Nov. 

We purchased in Nov of 2009.

Be careful to notice and then reject those negative voices that might bubble up from your childhood.

For those who sends a grocery store gift card and indicate it's a turkey, I assume you send it in Nov and not Dec?...