For instance I had a special case where I billed the tenant an extra expense monthly on top of the automated rent collection, so I add it as an expense and it would automatically email them and notify me when it was late of course.

The lead came through one of our absentee equity mailing lists, and after meeting with him, we locked up the deal.

@Jason Bott yes in Waukesha, WI do you have a contact email/phone number?

No problem, DM me your email address or email me directly 

I'd definitely get a second one if possible or better yet, email that to another lender and ask them if those fees meet what they'd charge.

Even if you did not, For the cost of $1 and I can skiptrace you and find your age, your family members, email address etc.

Now they’ve said they are holding for an Indefinite amount of time and since then they’ve stopped responding to me and email once or twice a year with corporate speak that says nothing useful. 

In connection with its duties, Qualified Intermediary shall be protected for acting or refraining from acting upon any written notice, request, consent, certificate, order, affidavit, letter, facsimile, email or other communication or document furnished to it under this Agreement and to have been signed or sent by Exchanger or any of its officers, attorneys, or other representatives, provided, however, that any instructions relating to disbursements of funds shall be subject to the provisions of Section 3.4 above and the Disbursement Instructions shall be signed by the taxpayer or submitted by the taxpayer online via the Software."

I haven't responded and prefer they send a regular mail letter to my PO BOX.

Hey @Taylor Cook, I responded to your email this morning.