The home also had a small lien.Listened, offered a solution and everyone walked away happy.

If you let us know more about what you're trying to accomplish I may be able to point you in the right direction.

Could you share a little more around which solution you were using (email, direct mail, retargeting etc.?).

This deal came through a direct seller lead, which we negotiated quickly and efficiently.

It might not be 100% accurate but it'll at least give you some directional data to use. 

You are headed in the right direction by finding someone already doing what you want to do to learn from.

Be prepared to start a lawsuit.2) File a complaint with state's Board of Realtors3) File a complaint with state's Attorney General's officeSince these are unlikely to be permanent solutions, you'll also want to start searching for another PMC.Recommend you speak with @Russell Brazil

My solution: mouse traps! 

Or is it better to go directly to the city to get the permit process?

With experience spanning nearly every aspect of real estate—except direct title work—I’ve had the opportunity to work closely with many talented vendors in the Indianapolis area.Today, I’m on the vendor side at Trojan Roofing Company, where I continue to serve the local community.