Look for wear and tear or improper installation or (possibility) the Guest "created" an accident.  

Check with the city on where they are install new sidewalks, outdoor eating areas, walking and biking areas.

**Safety Upgrades**: Installing security systems, fire alarms, or sprinkler systems ensures tenant safety and compliance with regulations.Understanding and budgeting for these capital expenditures is crucial for long-term success in multi-family property investment.

As a homeowner who has never owned a pool or hot tub, I am interested in installing one in the backyard of my short-term rental property.

Most land somewhere in the middle.If you have experience as a DIY landlord, what has been most challenging about it?

Boston Housing Authority - Boston Housing Authority (click on "For Landlords" tab)If you're serious about being a DIY landlord, you're going to have to invest MORE time into research than just posting here for help.Go spend 30 minutes on their website and then ask more specific questions for clarification.

The current tenant says they have gotten the problem fixed but all that is required is some tile work and installing the new toilet. 

Scope of Work:Initial Assessment: Our team conducts a thorough assessment of the property to evaluate its current condition, identify structural issues, and determine the scope of renovation required.Design Concept: Collaborating with architects and designers, we develop a design concept that blends contemporary elements with the historic character of the row house, maximizing space utilization and optimizing layout efficiency.Structural Repairs: Structural repairs and reinforcements are undertaken to ensure the integrity and stability of the building, addressing any foundation issues, roof leaks, or structural deficiencies.Interior Renovation: The interior of the row house is completely renovated, including the removal of non-load-bearing walls to create open-concept living spaces, installation of new flooring, upgrading electrical and plumbing systems, and installing energy-efficient fixtures and appliances.Kitchen and Bath Remodeling: The kitchen and bathrooms are transformed with modern finishes, custom cabinetry, quartz countertops, and high-end appliances, creating functional and stylish spaces for daily living and entertaining.Historic Preservation: Special care is taken to preserve and restore original architectural features such as exposed brick walls, decorative moldings, and hardwood floors, enhancing the property's historic charm and character.Exterior Enhancements: The exterior of the row house receives a facelift with fresh paint, repaired masonry, restored windows, and landscaping improvements, enhancing curb appeal and contributing to the overall aesthetic appeal of the neighborhood.Quality Assurance: Throughout the renovation process, our team adheres to strict quality control measures and standards, ensuring that workmanship meets or exceeds industry best practices and building codes.Finishing Touches: The finishing touches, including interior decor, lighting fixtures, and hardware, are carefully selected to complement the design aesthetic and create a cohesive and inviting atmosphere.Timeline and Budget:The single-family flip project in the Philadelphia row house is estimated to be completed within [timeline], with a budget of [budget].

Hello,I have a 4-plex with NextCentury submeters installed.

Probably stating the obvious here but your going to continue to have this problem until you install some drainage that directs all that water from the downspouts and any residual surface water, to the street (pop up drainage emitter near the sidewalk).