We self-manage, but have a trusted neighbor who greets for us and keeps an eye on things, and just kept the cleaner and handyman that were on staff before we purchased.

Joel Wilmoth is the owner and very experienced in real estate and has a great staff around him.

Your are YOUR OWN "housekeeping" staff!

Pre-paid rent and security deposits have very different rules and handling so it would be our position that we do not need to pay interest.In the case of deposits on utilities/trash I would think you are much closer to and probably are holding a security deposit and you should pay interest if they put you over 1 month of rent.Regardless of our interpretation, we actually decided to pay interest in the above situation to avoid the potential for legal costs (1 hour with an attorney exceeded the interest), BBB complaint, hours of staff time arguing about it, bad online reviews or any of the other various things that happen when a resident doesn't like your answer.I will be interested to hear other people's take on the last month being used before eviction.

As I search for and onboard employees I need a clear vision to convey to the new staff. 

I would try to squeeze the management fee amount and the difference saved try to give out as bonuses for Regional and all local staff. 

Theres not enough room to partner on these types of deals and you can hire out support staff and or 3rd party management as you grow. 

Great returns it was just too much dealing with staff etc after a while. 

As it relates to management, just remember that your ability to move the needle will be directly related to the quality of the onsite manager, and YOUR ability to provide the proper leadership, goals for the park, and resources/support to help your onsite staff achieve them.All the best, Jack

Consider this, my SOP for on site staff who show properties for me when they encounter a brutal attitude reads: “give them an application say thanks for coming and tell them to put it in the mailbox when it’s filled out completely”... ie: push an app at them and get them out.