I paid for car insurance throughout all of 2016 and I never had a single incident that prompted me to use it.

Anyway, as I stated before, the moment a problem was identified we fixed it with minimal push back, if any.As for why we believe the pool company owner over the landlords, we did not initially.We almost fired the pool company last week because we thought they were not being responsible and following the instructions we had laid out for them.However, then the landscaper incident happened and we started to question things more.We talked with the landscaper and got his story of how he was treated by the tenant which mirrored what the pool company said.I then called the pest control company we use who is also servicing the tenants home (at their expense).I wanted to inquire about how they are treated by the tenants.The pest control owner initially did not want to badmouth his other customer, but eventually did tell me that there have been a few incidents where the tenant treated his technician poorly and demanded more work be done after he had left.After talking with 3 separate contractors who don’t know each other at all I have painted a pretty good picture of who the tenants are and how they treat people.

Just wanted to provide an update, the notice worked and the tenant moved out a few days later without incident.

He has a PO who I will be speaking to, and according to his fiance, he has passed all drugs tests and kept his current job with no issues since the incident.

My agent just says it stays on record in my file and followed up with email of incident so I have record of what occurred.So far 4 mo later no claim or mention of claim tenant is still there.

I would echo the responses you received and advise you take your agreement along with the lease and speak with a Real Estate Attorney.Going forward, I would encourage you not to allow this incident to doubt the abilities of a good management company.  

I've seen additions that were done with much better quality without permits by non-licensed workers, but the city and lawyers don't see it that way and any kind of incident that occurs will most likely find you at fault because the lack of permitted work. 

These incidents are within a week of each other after we accepted the offer.

I would respond by saying a major incident on your property could cost you your other properties that are also in your name.Take a look at Mark Kohler on You tube. 

Our incident reports went from 26/month to 6/month.