Keeps the behaviors dialed in.

We offer 4 different payment methods to our tenants: Online ACH via our PM software (no charge) Deposit @ our bank ($3 charge) Credit Card ($5 + cc fees) Mail ($10 charge)Notice we charge a fee for the less desirable options to encourage the behavior we want:)

She mentioned that cops have been called about noise at their apartment.I like these people, but I'm convinced their son will disturb the neighbors, make the other apartment less desirable, and if his behavior is as erratic as it sounds, will likely cause to the unit. 

Don't reward them for bad behavior, in other words.With that said, unless I can find a clear inspection that shows they caused the damage, I will just withhold for the locks and refund the rest.

Going the extra mile here due to past good behavior, but really, it is disappointing I cant get a call back.

., complaints are received about an adult child's criminal behavior.

Have you also discontinued the behavior that led to the debt accumulation or was it a one time event that caused it?

This is the time where tenants are on their best behavior, so you are seeing that now. 

Hopefully this incident was a fluke.The Fallacy of Sunk Costs :cool: Although not quite enough to cut them loose, I'd be VERY careful to make it clear that this is not acceptable behavior and they'd better follow the letter of the agreement at all times.Poor tenants always end up costing you a ton of headaches and costs.Keep an Eagle Eye on them and show them who's The Boss

Should I give them credit for good behavior?