And if you need to change it you'll know what & why and be able to explain it to them if need be (your soon-to-be current customers that is).Best of luck to you!

See what is popular (rental wise) around you. 

Now, this is a very popular one and yes timing does help a ton; however, Cash Flow is also a very good indication.

Just as popular as the others.  

The other thing is coming off like an interested customer. 

Maybe have a golf shirt with a customized design or wear a novelty tie that speaks to your personality.

We have 800 customers and about 650 are on autopay. 

They can guide you and give advice  on what they see is popular or "up and coming"...often, they hear of properties that are going to go on the market before they hit the market (some "for sale by owners").Keep learning at BP, keep asking questions, read the BP books.

@Xavier Aliche Most property managers operate the same.Your questions should center more around the quality of customer service. 

It is the only venue I know of that does not use hype or hard sell tactics to get customers.