If your PM is not communicating with you on a regular basis about the status of the property's activity and also not responding to your inquiries in a timely manner, that's a problem.

Assess their communication style and responsiveness.

This is their reasoning:"Rental makes common area management, communication, and covenant enforcement more difficult, and it increases the resources needed to manage the community.

Most tenants don't really want to talk to their landlord-- when they need to communicate, they would rather email, text or put in a problem ticket.

Create a clear SOWHave a written ContractAsk for proof of Insurance/LicensesAgree on strict timelinesEstablish communication preferencesAdditionally - Create Incentives for meeting timelines.

The first week of the month is the busiest week because of the rent collections and there is a lot of communication from tenants that are going to be late.The busiest is a day like tomorrow, the 1st fell on the weekend, so, it will be extra busy

Your offers, how they are presented, how you communicate them, what terms are in there, the disclosures or requests you put all make an impact on how you and your offer are perceived by an agent and thus to the seller. 

Or you can have an assistant share the credential, so they can handle the communication on behalf of you.

Poor Ann and I were having great difficulty communicating with each other.

They want stellar performance on: 1) listing, 2) screening, 3) leasing, 4) inspections, 5) maintenance, 6) lease enforcement, 7) communication, 8) liability mitigation, 9) tenant management, 10) market trends, 11) technology, 12) move-in / move-out process, 13) handling/disposing of tenant property, 14) resolving disputes, 15) vendor relationship and management, etc.