Hello, I am Joe and a new investor, an Army Veteran, and I am also a PhD (ABD) in Psychology.

Just the psychology of inherited tenants - they feel like it's their apartment, not yours as a new owner. 

They were pushing every emotional and psychological button in the book.

It's a nice psychological edge and brings great peace of mind. 

Perhaps it's an issue for my counselor, not BP, but I saw there was a section titled investor psychology, so here goes.  

There is one way we have been able to do this though.With a ranking 1 website, we get leads in on automatic and on demand.HOWEVER that said it is not magic.You don't flip a switch and the leads come pouring in.We use analytical psychological strategies to get our traffic obsessed with filling in the forms.I am not sure what "programs" you are talking about, but unless these so called automated programs teach you how to become trustwothy and capable, I wouldn't dare touching it.

Pay the student loans off as quickly as possible, then invest.The latter scenario will produce a greater return, not to mention the psychological/emotional value of being free from debt.Secondly, consider finding a new mentor.

The signed lease.As far as the "psychology" goes, I might pay their gas bill all winter as long as they're not running the furnace with the windows open and chalk it up in my mind to charity plus a "lesson learned the hard way" about not getting proof the gas bill was in their name. 

I guess I don't understand the psychology.

You need to pin down her psychology.