I would shop around, maybe the LO you're dealing with is inexperienced and is mis communicating or they may just have odd lending practices?  

Direct Communication: Communicating directly with subcontractors can lead to clearer instructions and better outcomes, reducing the risk of misunderstandings or miscommunications that can occur when messages are passed through a GC.6.

A lot of people prefer "simple" agreements, but truth is, there is a lot of moving parts in the property management business, and the PMA should take this into account. 9) Access for communication.

During Covid, many of my CAD counter-parts who had portfolios in the US had a very hard time due to lack of communication.

To maximize the number of transactions you’re involved in you will need to:Be Top of Mind when they think about moving - which requires consistent reminders.Be seen as an Expert – which requires a consistent message and Evidence of Success storiesGain their Trust – which requires communicating integritySo, start out by listing everyone you know in an Excel spreadsheet.

Further Investor Conversations: Consistent communication and building relationships are key.

Avoid any communication with this tenant that is not documented (like email).

where resentment tends to build in your relationships or are you on top of communications and fair in your dealings?

If I'm understanding the timing correctly you have nothing to worry about, and if all communication has been done through the Airbnb app, they can see she threatened you. 

I have a few specific questions and would greatly appreciate any advice or insights you can offer:Tenant Communication: What's the best way to introduce myself to the current tenants and inform them about the change in property ownership?