They do not answer the office phone at all and hardly can get a response by text or email.

I believe I’m getting all these phone calls because this is what is considered a zombie property.

As long as you screen the tenants as best as you can to ensure they are the right fit for your property, you should have a great experience with them as well.

Phone call with email follow up or email so there's a paper trail.

So yes, tenants can make a maintenance request online, phone or text.

Just screen properly.

So, the first question they usually ask a PMC is about fees - instead of asking about services and HOW those services are executed.EXAMPLE: PMC states they will handle tenant screening – what does that specifically mean?

Unfortunately, appears you've gotten exactly what you deserved due to your poor screening.Hopefully, you've learned from this painful lesson.Hire a well-screened landlord-tenant attorney and evict them and sue for damages.

No excuses acceptedSo far with a combination of good screening and good luck, I have never needed to evict a tenant.

Any programmable thermostat that has the ability to lock the screen with a pass code should work.