Well, I list a few reasons:  great teaching style, comprehensive beginning to end explanation, excellent customer service, live-time reviewing of training, a 40K forum. 

Banks and institutional servicers are not usually willing to get involved and assist customers and stick to the servicing agreement to the letter to avoid liabilities, and that makes good business sence, but we adminstered deals that were underwritten and failure was not an option!

Buildium does offer the ability to interface with Quickbooks through API and offers custom buildouts.

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Sure, but I agree that until you really know your problems with scale you can't justify the cost of a custom or premium software solution.

We are in a business/ venture that requires more customers, not less to charge more.

I’m of the opinion that when my contractor gets there biweekly to mow the lawn is fast enough to change them but we do pride ourselves on good customer relations.

Or does he keep doing what he’s doing, which to me with our growing family isn’t sustainable.  

(meaning, has the customer paid on time)You will see these steps occur since your company is the lender on this transaction. 

The ultimate question is whether someone is in growth or sustain mode, so that will change the strategy.