Martinfor tagging me and acknowledging that you owe me a pitcher now !

If you decide to deduct it from the security deposit instead of having them paying immediately, do this instead...Make the repairTake before and after pictures for your recordsHave them sign a work order acknowledging that a repair was made with details of repairDeduct it from the security deposit when the damage occurs not when they move out.  

(In the end the flood insurance ended up being less than $2,000 and we were able to get the taxes re-assessed bringing them down by around $3000/yr so our numbers are OK - it was originally a purchase for family to live in - long story) - we do require that our tenants sign off on the lease acknowledging that they are aware that the property is in a flood zone and they are also required to show us proof of renters insurance for their personal property.

Acknowledge they are going through a hard time and re-direct them to their family and legal advisors if they get into details.

However, the only way to get them to this acknowledgment is to stop paying. 

Partnerships work best IMO when it's 50-50, and both partners respect and acknowledge the other's contributions as equal.    

The other tenant gets notified and I ask them to sign an acknowledgement of the change but I don't ask thier cosigner to resign.

A lot of the local search for members doesn't work well because you can't tell who's active or posts a lot - and many other suggestions I've provided to the moderators through the recommendation section of the site that might make it worth it have never received an acknowledgement or response.

They broke a sliding glass door which they acknowledge (little hard not to) but we have shopped to minimize the cost to them to replace so it is about $316 vs the $560 originally and didn't charge install just disposal.

You acknowledge you have that third bedroom but also give a hint at the small size.